Deal Troubleshooting

• Overview
• Using the Deal Troubleshooting Page
• Prerequisite
• Accessing the Deal Troubleshooting Page
• Deal Troubleshooting Workflow
  • Troubleshooting deal by marketplace deal id name or deal name
  • Troubleshooting a deal from dashboard

Overview

The Deal Troubleshooting page in the Deal Portal allows you to monitor and manage active deals in near real-time.
It provides you with metrics to improve deal performance and make data-driven decisions quickly.

Using the Deal Troubleshooting Page

• Near-Real-Time Monitoring
  Offers instant insights into how a deal is performing across Requests, Bids, Wins, and Impressions.

• Flexible Time Range Selection
  Filter the data to focus on a specific timeframe:

  • Last 15 minutes
  • Last 1 hour
  • Last 24 hours

  This helps you quickly investigate recent delivery trends or anomalies.

• Auto and Manual Refresh
  Data refreshes automatically when a new timeframe is selected, or manually via the Refresh button.

• Last Refreshed Timestamp
  A visible timestamp shows the exact time when the data was last updated, ensuring transparency and freshness.

• Performance Diagnosis
  Quickly identify where your deal may be underperforming — whether at the request stage, during bidding, in win rate, or final impression delivery.

• Live Metric Visualization
  Includes a funnel view bar chart that visually represents live metrics for active deals in this order:

  • Deal Requests: Number of bid requests made to the DSP.
  • Bids: Number of responses to bid requests received.
  • Wins: Number of auctions won.
  • Impressions: Successful ad impressions from won bids.

Prerequisite

Before troubleshooting a deal, ensure:

1. You are logged into the Deal Portal.
   👉 Logging into the Portal

2. Your deal is in Running or Active state.
   👉 Running a Deal

Accessing the Deal Troubleshooting Page

• To access the Deal Troubleshooting page, click the icon in the left navigation menu of the Deal Dashboard page.
• Or click the icon in the left navigation menu of the Dashboard.
• Alternatively, click the Troubleshoot icon in the Action column on the Dashboard page.

Deal Troubleshooting Workflow

Troubleshooting deal by Marketplace Deal ID or Deal Name

To troubleshoot by Marketplace Deal ID or Deal Name, follow these steps:

1. From the left-hand navigation menu, click Deal Troubleshooting.

   

2. The Deal Troubleshooting page will open.

   

3. In the Search box, type the Deal Name or Marketplace Deal ID.

   

4. The matching deal will appear. Click to select it.

   

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Tips:

You can also copy the Marketplace Deal ID from the Dashboard and paste it here.

5. The following information is displayed:

   • Selected Deal Information: Marketplace Deal ID and Deal Name
   • Performance Live Metrics: Deal DSP Requests, Bids, Wins, Impressions

   

6. Select the timeframe from the dropdown:

   • Last 15 Minutes (default)
   • Last 1 Hour
   • Last 24 Hours

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Note:

The dashboard loads metrics for the last 15 minutes by default.

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Note:

Selecting Last 1 hour updates metrics (Requests, Bids, Wins, Impressions) to reflect the last hour.

7. Click Refresh Data to reload manually. This resets the timer and pulls the latest data.

   

8. A message appears, for example, “Last refreshed 1 minute ago”.

   

❗️

Important: Data refreshes every 1 minute, ensuring near real-time metrics.

Troubleshooting a deal from Dashboard

To troubleshoot any active deal directly from the Dashboard page:

1. Navigate to a deal with Running status, then click the under the Actions column.

   

2. The Deal Troubleshooting page will open for the selected deal.

   

3. Follow steps 5–8 from Troubleshooting by Deal ID/Name.